Frequently Asked Questions
How do I decide what to order?
We are here to help you! If you are having trouble and don’t know where to start, chat with us or set up and online consultation. Making the decision to take control of your hair loss is the first step, we will help you figure out the rest!
What if I don’t like the system I order?
A stock system that hasn’t been altered in any way, can be returned in its original packaging, No questions asked. A custom order was made specifically for you. It is a one of a kind design, if there is a production error of any sort, it is returnable for a remake. Otherwise, a Custom order is not returnable. However, there are some situations that can be worked on in house here at Natural Creations. Just know that We will do our very best to work out anything that you are not happy about, to the best of our ability. Customer Satisfaction is our #1 Goal!
Once I get a system and I love it how can I get another one?
No problem! Just contact us and we can help you in reordering a system.
What is the difference between stock and custom hair systems?
A Stock is a premade system. They are made in many different base styles, sizes and colors. They are primarily designed from basic standard sized templates and lengths. Some clients have been able to find perfect fits and matches for themselves.
A Custom System has been especially for you. It has been made by a template of your very own scalp, and hair samples you either provide us or by colors you have selected from the color choices. Hair length is also your choice.
How do I determine the texture of hair I need?
Generally, we would use your own hair samples to determine this. If for some reason you do not like your own texture, you can ask for anything you like, as long as you do not plan to blend this system with your existing hair. If this is the case, then we would need your own samples. If you have ethnic hair, we can use a sample of ethnic straight if this is the texture you prefer. If your hair is straight and you would like curls, just send your sample along with the curl pattern selected from order form. If you plan to use a full cap, or you have no existing hair for samples you can contact an image consultant, and we will be happy to assist you.
What if I have a small head or big head?
No Problem! Just make a template and we will do the rest. No matter the size, a system can be made for you. All the more reason to make a template of your scalp area needed so that it will fit you perfectly!!
How long will my custom system take?
Generally between 5-8 weeks for a regular order. We do offer a rush service for an additional charge. Things like specialty designs, colors and or lengths can take additional time. We will determine these factors upon receipt of your order and give you and estimated date ASAP.
How do I know what design to order?
Different designs are specifically geared towards the lifestyle and individual attachment needs. For instance and active person might require a full scalp attachment, whereas for another person this might not be required. This is also something that an image consultant can help you with either by chat, or by a one on one consultation appointment. We are here to help you!
